Shipping & Returns

SHIPPING

COVID-19 UPDATE: Please note, due to high demand your orders may take a few extra business days to arrive.

Free Shipping within NZ on orders over $100.  Please allow 1-2 days for your order to be processed as some items are made to order.  Delivery time is usually 2-3 days depending on your location.  Rural areas may take a little longer.  

We have a flat shipping rate of $7.00 NZ wide for urban areas.  Rural areas will be $10.00.

PACKAGING

Where we can, we will endeavour to use eco friendly packaging to send your purchases to help minimise the impact on our environment.

ReturnS or ExchangES

Should a product arrive not as you expected, simply contact us by phone or email within 10 working days.

Phone:  0211066699

Email: info@nannyandco.co.nz

All products must be returned in an undamaged, as-new condition with labels and product swing tags attached. Any item returned that does not meet these criteria will be returned to the customer and a refund may be declined.

Please make sure your return is easily identifiable with your name and bank account number attached and a copy of your invoice so that we can quickly and easily refund your returned item/s as soon as they are received.